Privacy Policy

1. Introduction

TiBooks ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our tutoring services, website, online learning platform, and online store.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who This Policy Applies To

• Parents and guardians
• Students
• Tutors and teachers
• Job applicants
• Customers purchasing products from our online store
• Visitors to our website

3. Information We Collect

Parents and Guardians

• Full name
• Email address
• Phone number
• Residential address
• Billing information
• Payment details
• Communication preferences
• Information relating to your child's educational needs

Students

• First and last name
• Age and date of birth
• School year level
• Academic progress information
• Learning goals
• Session attendance records
• Tutor notes and assessments

Tutors and Teachers

• Full name
• Contact details
• Resume and qualifications
• Employment history
• Certifications and licenses
• Working With Children Check information
• Identity verification documents
• Banking information for payments
• Performance and training records

Online Store Customers

• Name
• Shipping address
• Billing address
• Email address
• Phone number
• Purchase history
• Payment transaction information

Website Information

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Website usage statistics

4. Children's Privacy

Protecting children's privacy is important to us. For students under 18 years of age, we require consent from a parent or legal guardian before collecting personal information where required by law.

Parents or guardians may request access to, correction of, or deletion of their child's personal information by contacting us.

5. How We Use Personal Information

• Deliver tutoring services
• Match students with suitable tutors
• Schedule and manage lessons
• Monitor educational progress
• Process payments
• Fulfil product orders
• Provide customer support
• Communicate service updates
• Improve our services and website
• Comply with legal obligations
• Recruit and manage tutors and staff

6. Online Classes and Learning Records

Tutoring sessions may be conducted using online learning platforms.

Sessions may be recorded for:

• Quality assurance
• Training purposes
• Dispute resolution
• Educational review

7. Payment Information

Payments may be processed through secure third-party payment providers. TiBooks does not store complete credit card information on its own systems unless specifically stated and secured according to industry standards.

8. Online Store Purchases

• Process orders
• Deliver products
• Manage returns and refunds
• Provide customer support
• Maintain purchase records

9. Cookies and Tracking Technologies

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Enhance user experience

10. Disclosure of Information

• Tutors providing educational services
• Payment processors
• Website hosting providers
• Technology service providers
• Delivery and logistics companies
• Professional advisers
• Government agencies where legally required

We do not sell personal information to third parties.

11. Data Security

• Password protection
• Encryption
• Secure cloud storage
• Access controls
• Staff training

12. Retention of Information

We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

13. Access and Correction

You may request access to personal information we hold about you or request corrections if information is inaccurate.

Email: support@ti-books.com

14. Marketing Communications

• Newsletters
• Educational content
• Promotions
• Service updates

15. International Data Transfers

Some service providers may store information outside Australia. We take reasonable steps to ensure data is handled securely.

16. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.

17. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

18. Contact Us