TiBooks Privacy Policy

Effective Date: 04/03/2026

Business Name: TiBooks

Website: www.ti-books.com

Contact Email: Sales@ti-books.com

1. Introduction

TiBooks ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our tutoring services, website, online learning platform, and online store.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Parents and guardians
• Students
• Tutors and teachers
• Job applicants
• Customers purchasing products from our online store
• Visitors to our website

3. Information We Collect

Parents and Guardians

We may collect:

• Full name
• Email address
• Phone number
• Residential address
• Billing information
• Payment details
• Communication preferences
• Information relating to your child's educational needs

Students

We may collect:

• First and last name
• Age and date of birth
• School year level
• Academic progress information
• Learning goals
• Session attendance records
• Tutor notes and assessments

Tutors and Teachers

We may collect:

• Full name
• Contact details
• Resume and qualifications
• Employment history
• Certifications and licenses
• Working With Children Check information
• Identity verification documents
• Banking information for payments
• Performance and training records

Online Store Customers

We may collect:

• Name
• Shipping address
• Billing address
• Email address
• Phone number
• Purchase history
• Payment transaction information

Website Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Website usage statistics

4. Children's Privacy

Protecting children's privacy is important to us.

For students under 18 years of age, we require consent from a parent or legal guardian before collecting personal information where required by law.

Parents or guardians may request access to, correction of, or deletion of their child's personal information by contacting us.

5. How We Use Personal Information

We may use personal information to:

• Deliver tutoring services
• Match students with suitable tutors
• Schedule and manage lessons
• Monitor educational progress
• Process payments
• Fulfil product orders
• Provide customer support
• Communicate service updates
• Improve our services and website
• Comply with legal obligations
• Recruit and manage tutors and staff

6. Online Classes and Learning Records

Tutoring sessions may be conducted using online learning platforms.

Where permitted by law and with appropriate notice, sessions may be recorded for:

• Quality assurance
• Training purposes
• Dispute resolution
• Educational review

Recordings will only be retained for as long as reasonably necessary.

7. Payment Information

Payments may be processed through secure third-party payment providers. TiBooks does not store complete credit card information on its own systems unless specifically stated and secured in accordance with industry standards.

8. Online Store Purchases

When purchasing products through our online store, we collect information necessary to:

• Process orders
• Deliver products
• Manage returns and refunds
• Provide customer support
• Maintain purchase records

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Enhance user experience

Users may disable cookies through their browser settings, although some features may not function properly.

10. Disclosure of Information

We may share personal information with:

• Tutors providing educational services
• Payment processors
• Website hosting providers
• Technology service providers
• Delivery and logistics companies
• Professional advisers
• Government agencies where legally required

We do not sell personal information to third parties.

11. Data Security

We take reasonable steps to protect personal information from:

• Unauthorized access
• Misuse
• Loss
• Disclosure
• Alteration
• Destruction

Security measures may include:

• Password protection
• Encryption
• Secure cloud storage
• Access controls
• Staff training

While we take reasonable precautions, no online system can be guaranteed to be completely secure.

12. Retention of Information

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, we will securely delete or de-identify it where practicable.

13. Access and Correction

You may request access to personal information we hold about you. You may also request corrections if information is inaccurate, incomplete, or out of date.

Requests should be sent to:

14. Marketing Communications

We may send newsletters, educational content, promotions, and service updates.

You may opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Service-related communications may still be sent where necessary.

15. International Data Transfers

Some service providers may store information outside Australia. Where this occurs, we take reasonable steps to ensure information is handled securely and in accordance with applicable privacy laws.

16. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party providers and encourage users to review their privacy policies.

17. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the effective date will be updated accordingly.

18. Contact Us

We will respond to privacy-related enquiries as soon as reasonably practicable.