TiBooks Refund and Cancellation Policy

Effective Date: 04/03/2026

This Refund and Cancellation Policy applies to all tutoring services and products purchased from TiBooks.

1. Tutoring Services

Booking Confirmation

Tutoring sessions are confirmed once payment has been received or a payment arrangement has been agreed upon by TiBooks.

2. Student Cancellation Policy

More Than 24 Hours' Notice

If a student or parent cancels a tutoring session more than 24 hours before the scheduled session time, they may:

• Reschedule the session at no additional cost; or
• Receive a credit towards a future session.

Less Than 24 Hours' Notice

If a session is cancelled less than 24 hours before the scheduled start time, the session fee will generally be forfeited and no refund will be provided.

TiBooks may, at its discretion, provide a credit in exceptional circumstances.

3. Missed Sessions (No-Show)

If a student fails to attend a scheduled session without prior notice:

• The session will be considered completed.
• No refund, credit, or replacement session will be provided.

4. Tutor Cancellation

If a tutor is unable to attend a scheduled session:

• The session will be rescheduled at a mutually convenient time; or
• A full refund or account credit will be provided if rescheduling is not possible.

5. Technical Difficulties

Where a session cannot proceed due to technical issues caused by TiBooks or the tutor:

• The session will be rescheduled; or
• A credit or refund may be issued.

Where technical difficulties occur on the student's side, TiBooks will assess each situation individually.

6. Package Purchases

Where tutoring packages are purchased:

• Unused sessions may be rescheduled in accordance with this policy.
• Refund requests for partially used packages will be assessed based on the number of sessions already delivered and any discounts applied.

TiBooks reserves the right to deduct the value of completed sessions at the standard session rate before calculating any refund.

7. Trial Lessons

Unless otherwise stated:

• Trial lessons are non-refundable once completed.
• If a trial lesson is cancelled with at least 24 hours' notice, it may be rescheduled.

8. Refund Processing

Approved refunds will generally be processed within 7–14 business days using the original payment method where possible.

Processing times may vary depending on the payment provider or financial institution.

Online Store Products

9. Change of Mind Returns

TiBooks does not generally provide refunds or exchanges for change-of-mind purchases.

Please choose carefully before completing your order.

10. Faulty, Damaged, or Incorrect Products

If you receive a product that is:

• Faulty
• Damaged during delivery
• Not as described
• Incorrectly supplied

Please contact TiBooks within 7 days of receiving the product.

Where required under Australian Consumer Law, we may offer:

• A repair
• Replacement
• Store credit
• Refund

Depending on the nature of the issue.

Photographic evidence may be requested before processing a claim.

11. Return Conditions

Returned products must:

• Be returned within the requested timeframe
• Include proof of purchase
• Be in their original condition where possible

Products showing signs of misuse, accidental damage, or unauthorized modification may not be eligible for refund or replacement.

12. Digital Products

Unless required by law, digital products, downloadable resources, worksheets, eBooks, templates, or other digital content are non-refundable once access has been provided or the download has commenced.

13. Shipping Costs

Shipping fees are generally non-refundable unless:

• The product is faulty;
• The wrong item was supplied; or
• The refund is required under Australian Consumer Law.

14. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Customers are entitled to certain guarantees regarding goods and services that cannot be excluded by law.

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